HOSEANS and Cottages.com have finally offered refunds for cancelled UK holidays after thousands of customers complained to the watchdog.
The Competition and Markets Authority (CMA) said Vacation Rentals – the company behind the brands – had changed its policy after originally refusing to give money back to customers whose stays had been cancelled.
Like many holiday companies, Vacation Rentals offered customers the chance to rebook their holiday at a future date or vouchers.
Vacation Rentals – which runs a number of brands such as Welcome Cottages and Blue Chip Holidays – has now formally committed to the watchdog that it will offer customers their money back.
In total, the CMA’s Covid-19 task force has received around 4,500 reports about UK rental companies, a “significant portion” of which were about Vacation Rentals.
It added that it is continuing to investigate the sector, with other holiday companies still refusing to offer customers their money back.
The CMA warned it could take court action against firms that refuse to treat customers fairly amid the Covid-19 pandemic.
CMA chief executive Andrea Coscelli said: “We welcome this step and other holiday lets firms must now follow suit.
“We know the pandemic is presenting businesses with challenges too, but it’s not right that people are being left hundreds or even thousands of pounds out of pocket – on top of having to sacrifice their holidays.
“Consumer protection law exists for a reason; businesses must observe the law or face the possibility of enforcement action.”
More to follow…
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