WITH a large proportion of the UK workforce working from home due to coronavorus lockdowns, internet outages can be a big issue.
According to recent figures, BT broadband caters for more than 9million customers
We explain how to check the status of BT’s service in your area.
We also take a look at whether you are entitled to compensation for a drop in service.
How do I check the status of BT broadband?
You can trouble shoot issues with your BT broadband on this help page.
The company also has an app where you can check if there’s been a service outage in your area.
If you want to call, BT’s helpline is: 0800 800150.
Its worth checking on social media to see if BT has communicated about widespread service loss or if other customers are having similar issues to you.
Am I entitled to compensation?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
This is usually automatic but the regulator Ofcom has said firms don’t have to pay compensation at the moment due the coronavirus outbreak.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
BT is signed up to the Automatic Compensation Scheme alongside other broadband providers. This makes it easier for customers to get money back when there’s an outage.
If your service goes down then it’s worth asking for compensation, even if it doesn’t fall into one of these categories.
Has BT had a service outage before?
On July 23, thousands of BT, Plusnet and TalkTalk customers complained of outages. The companies said this was due to a fire at an exchange – the point where your home broadband connects to the network in your area.
They’re not the only providers to cut out for households – on July 21, Sky customers suffered an outage leaving hundreds of users struggling to access the internet.
Virgin Media also went down earlier this month, affecting hundreds of customers.
Post Office internet also suffered an outage recently, leaving thousands of customers unable to work from home.
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