TSB down: customers unable to log into online banking or apps

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TSB has gone down leaving frustrated customers unable to log into online banking or apps.

The outage appears to have started around 8am today, with hundreds of users reporting issues on social media and complaints website DownDetector.

TSB has gone down leaving frustrated customers unable to log into online banking or apps

One Twitter user said he’s been left unable to make a payment while another said she cannot pay their bills.

“@TSB my banking app isn’t working again this morning (had the same issue a couple of weeks ago). Could you look into this ASAP please as I have bills to pay today?!” the customer wrote online.

While another said: “Morning, I’m having problems using my app, need to transfer money but keeps saying need to reset device so going through procedure one time password etc but then says trouble authenticating login?.”

And a third added: “How long is the app going to be down for?

“My 70 year old father relies on the app to save him driving five miles to his nearest branch as you decided to shut down his local branch!!”

Hundreds of TSB users have complained about problems on the DownDetector website

Customers can see if there are any issues with TSB’s services by checking its dedicated page on its website.

The bank said it’s aware of “intermittent issues” with the mobile banking app.

It said customers can still discuss or make payments via telephone banking or online – although a number of people are reporting issues with its desktop website too.

TSB said on its website: “We’re looking into this and we apologise for the inconvenience to anyone impacted.

“We recommend customers try turning WIFI and/or mobile data on and off to see if that resolves the issue and try logging in again.

“Alternatively, customers experiencing difficulties can use internet banking, on our website, or telephone banking.”

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