VIRGIN Media customers are struggling to use their internet this morning with thousands saying their service is down.
Outage tool Down Detector has received more than 1,500 reports of problems this morning with the majority centred on broadband issues.
This issues seem to centre around London, the Midlands and Yorkshire
More than 1,500 people have complained about problems with Virgin Media’s broadband today
It’s unclear what exactly has happened as the telecom giant’s social media accounts and service status page don’t appear to be reporting issues.
But the country has been ravaged by storms following days of soaring temperatures, and just yesterday flooding and lightning strikes caused a major BT broadband outage in Edinburgh and other parts of Scotland.
Down Detector says the issues seem to centre around London, the Midlands and Yorkshire.
It’s the latest blow for millions of people trying to work from home during the coronavirus crisis who have already been hit with outages.
One frustrated customer tweeted: “@virginmedia what a load of crap this company is! Wi-Fi never ever works, it’s down more times than it is on. Get through to customer services after an hour and half for them to say it’s fixed (for the millionth time), then 5mins later Wi-Fi isn’t working AGAIN!”
Another person wrote: “@virginmedia WiFi I once again down in Tower Hamlets! This is crazy! Please can someone assist I need WiFi access immediately as I work from home please respond.”
Someone else: “@virginmedia your internet is shocking, going down every week which makes working from home so difficult.”
Just last month, Virgin Media’s customer website and emails went down leaving thousands unable to log in.
HOAR has contacted Virgin Media for more information and we’ll update this story as soon as we get a response.
How do I check my Virgin Media service status?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
Click here to visit the My Virgin service update website.
To find out if there are problems in your area, enter your postcode.
See our Virgin Media outages guide for more information on how to check your service and if you’re eligible for compensation.
Major broadband providers have recently agreed to switch millions of vulnerable customers to cheaper deals saving them £70 each a year.
Meanwhile, Universal Credit claimants can get home phone and broadband from BT for just £10 a month.
And if you’re struggling to pay your bills, you should be offered a repayment holiday.
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