BRIT holidaymakers are missing their flights home because of huge delays by a Covid test provider.
Families have had trips ruined due to the Government-approved firm.
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Qured promises users a “fit-to-fly” certificate within 30 to 40 minutes of receiving a negative test done via a video call.
But customers tell of hours of delays, making them miss return flights.
Others have complained that the firm’s £39 test kits were not delivered to their homes on time before they were due to fly out — meaning they could not leave.
One said of trying to get home: “Almost 24 hours later and no fit-to-fly certificate, despite a negative result in 20 minutes.”
The holidaymaker takes the test while on a video call to Qured and emails a picture of the result.
Confirmation is due back in the form of an official medical certificate, meaning they are fit to fly.
But Jason Wilson said: “Be warned. Despite paying and submitting tests on time, our certificates have not been sent to us.”
Qured said: “While the timings of delivery and results are generally accurate, they are subject to change due to circumstances out of our control.”
The Foreign Office said it was an issue for the Department for Transport.
The Department for Transport said it was an issue for the Department of Health.
The Department of Health said: “If a provider is failing to meet required standards, they get a five-day warning and are then removed from the gov.uk list.”
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