Consumer Website Which? Releases Results of Household Devices Retailer Survey
Consumer website Which? has conducted a survey to determine the best and worst places to purchase home appliances. Thousands of shoppers were asked about their overall experience, product quality, customer service, range of products, aftercare service, and value for money.
Euronics Takes the Lead
Specialist retailer Euronics emerged as the top performer with an 88% customer score and the highly coveted Which? Recommended Provider tag. Euronics received five stars for customer service and product quality and four stars for range of items, after sales, and value for money. Shoppers praised the retailer for its competitive prices and great service.
John Lewis and Lakeland Also Impress
John Lewis secured third place with an 85% customer score. Customers raved about the quality of items, exemplary customer service, and generous warranty. Lakeland and AO both earned Which? Recommended Provider status, achieving customer scores of 84% and 83% respectively. One Lakeland shopper highlighted the competitive prices and high-quality products, while a customer at AO described their experience as a smooth journey from start to finish.
Bottom of the Table
Discount retailer B&M ranked at the bottom of the table, scoring poorly in multiple categories including product range, availability, and customer service. Home Bargains came in second to last, while B&Q secured third-to-last place with a 68% customer score.
Top Performers
Here is the full list of retailers and their overall customer scores:
- Euronics – 88%
- Marks Electrical – 86%
- John Lewis – 85%
- Lakeland – 84%
- AO – 83%
- Costco – 81%
- Amazon – 79%
- Very – 79%
- Argos – 78%
- Dyson – 77%
- Ikea – 76%
- Robert Dyas – 76%
- AppliancesDirect – 75%
- Wilko – 75%
- Dunelm – 73%
- Currys – 72%
- Asda – 70%
- Sainsbury's – 70%
- Tesco – 70%
- B&Q – 68%
- Home Bargains – 67%
- B&M – 66%
Take Your Time and Research
With Christmas approaching and shoppers on the lookout for home appliance bargains, Which? advises consumers to take their time and conduct thorough research before making a purchase. Ele Clark, Which? retail editor, emphasizes the importance of sticking to specialist retailers for big purchases, as they prioritize customer care and technical expertise.
In other news, Which? previously highlighted the "vampire appliances" that can add £500 to your bills, urging consumers to switch them off. They have also identified the top five devices that contribute the most to energy bills.
B&M, Home Bargains, and B&Q were approached for comment.
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