Devastating Loss
A British woman, identified as "RL," is speaking out after £1,700 she sent to her dying friend in the Caribbean mysteriously disappeared. The woman had hoped to help her friend pay for a life-saving operation.
Accusations Against NatWest
RL has accused NatWest, her bank, of giving her the run-around and failing to resolve the issue promptly. She claims that the bank did not take responsibility for the lost funds and tried to close her complaint quickly.
A Heartbreaking Delay
Due to the missing funds, RL's gardener friend was forced to delay his operation. Sadly, his health deteriorated, and he passed away just a few days after finally undergoing the surgery.
The Search for Answers
RL discovered that the money had been sent to a branch of the payee bank on a different Caribbean island. She reached out to NatWest, logged a formal complaint, and requested the immediate return of the funds to help cover funeral costs. However, she claims that a complaint specialist from the bank quoted terms and conditions, indicating that NatWest had no responsibility for lost payments.
No Resolution in Sight
Two months later, RL is still waiting for the money she sent to her friend. She expressed her regret that the funds did not arrive in time to potentially extend her friend's life. NatWest has admitted that they initially provided incorrect information to RL and offered her £150 in compensation. The bank is currently working with other financial institutions to rectify the situation.
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