Xbox Series X owners furious as bizarre bug causes controller to disconnect – how to fix it


XBOX Series X owners have been hit by an infuriating issue with their console controllers that makes it almost impossible to play games.

The joypads of thousands of gamers are struggling to connect to Microsoft’s £450 console, which launched in November.

Xbox Series X players are having trouble with their controllers

The US tech titan has acknowledged the problem and will attempt to fix it in a future software update.

Reports of the bug, which also affects players on Xbox One and Xbox Series S, emerged on social media last month but have gathered pace this week.

Wireless controllers often fail to connect to the consoles, or repeatedly attempt to reconnect in the middle of games, according to multiple tweets.

The issue appears to affect thousands of gamers, BGR reports.

“My kingdom for an Xbox controller that doesn’t disconnect at random,” one Twitter user wrote last week, alongside a video of the faulty joypad.

Another complained of troubles with two new controllers that “disconnect randomly and repeatedly from games” on Xbox One.

Microsoft released the latest version of its joypad alongside the Xbox Series X and Series S on November 10.

It features a range of subtle changes, including a new “share” button.

The joypads of thousands of gamers are struggling to connect to Microsoft’s £450 console

Gamers can connect the device to their Xbox One or PC as well as Microsoft’s next-gen consoles.

In a statement, the company admitted that its controllers were switching off at random, and pledged to resolve the issue.

“We put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience,” a spokesperson said.

“We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update.”

Microsoft advised customers to ensure their controller firmware is up to date, which they can do by following the instructions here.

The company added that people should visit the site if they need further assistance.

Problems are also arising for gamers connecting an Xbox Series X controller over Bluetooth to a Windows 10 PC, according to Microsoft.

The company again advised players to ensure their firmware is up to date and to additionally download the latest version of Windows.

In other news, HOAR’s favourite alternative to a games console is the Oculus Quest 2 VR headset.

Grab a VR headset and you’ll be able to play the legendary Beat Saber – like Guitar Hero, but with lightsabers.

And Dell’s Alienware R10 Ryzen Edition is a gaming PC powerhouse that crushes both the new consoles.

What are your thoughts on the Xbox controller bug? Let us know in the comments!