Background
A woman named Gillian was recently chased by debt collectors after cancelling an O2 contract that had been included in her broadband package. She sought the assistance of The Sun's Squeeze Team to help resolve the issue and get her money back.
The Issue
Gillian signed up for a TV and broadband deal with Virgin Media, which included an O2 mobile phone sim. She later realized that she was being charged extra for the O2 contract and attempted to cancel it. However, she was still pursued by debt collectors for payment.
The Resolution
After seeking help from The Sun's Squeeze Team, Gillian was able to resolve the issue. O2 acknowledged that her account should have been closed sooner and agreed to refund her the amount she had paid to the debt collectors, as well as the additional charges for the O2 contract.
What You Should Do if You Receive a Letter from Debt Collectors
If you ever receive a letter from debt collectors, it's important to know your rights and how to handle the situation. Debt collectors cannot collect a debt directly from you, but they can contact you through various means. If you find yourself in this situation, you may be able to negotiate with the debt collectors and seek advice from organizations like StepChange or Citizens Advice to help manage your debt.
Conclusion
The Sun's Squeeze Team has successfully helped Gillian and other readers with similar refund or billing issues. They have won back a total of £126,967 for readers who were struggling to resolve their problems with various companies. If you find yourself in a similar situation, it is important to seek assistance and know your rights.
