SPORTS fashion retailer JD Sports is gearing up to reopen 309 UK stores from Monday – but only a limited number of shoppers will be allowed in a store at one time.
All non-essential shops have been given the go-head to welcome back customers from next week as long as they’re “COVID-19 secure”.
Shoes will be sprayed with disinfectant before and after being tried on
HOAR has been given a look inside London’s Oxford Street branch to see how shopping in stores will change once lockdown is lifted.
Customers can expect to queue up before entering stores as the number of people allowed in the store at the same time is capped to help maintain social distancing.
How many are allowed in depends on the size of the store but at the Oxford Street shop its limited to 139 customers.
They’ll still find all of their favourite brands once inside, including Nike, adidas, The North Face, Puma, Under Armour and EA7, but there will be markings on the floor to remind shoppers to stay two metres apart.
The number of customers allowed inside a store at one time will be limited
Hand sanitiser stations have been put up around the shop
Shoppers will have to request footwear at a dedicated station before trying it on
Shoe fans will still be able to try on new kicks before purchasing them but they’ll need to ask the dedicated member of staff at a “request station” before putting them on.
They can use the benches in stores one at a time and they now have tape around them as social distancing markers.
The shoes will also have to be sprayed with sanitiser before and after to help slow the spread of coronavirus.
Trying on clothes is out of the question, with fitting rooms remaining closed, and all returned stock will have to be coronavirus.
Chip and pin machines will be cleaned after every use and a £45 contactless limit brought in for card payments, in line with other shops.
Other new features are screens at the tills, hand sanitiser and “plentiful” PPE for staff that want to use it.
JD Sports has also extended its returns policy to 60 days.
Executive chairman Peter Cowgill pledged that the measures – designed to put the customer first – would be “rigorously” enforced.
He said: “The biggest difference will be the limited capacity in store. There will be a concierge on the door to remind people of the 2metre rule and floor markings inside.”
Social distancing markers have been placed around the benches in store
Returned items will be put into quarantine for 72-hours before being put back on the shop floor
Perspex screens have been put up at the tills
JD Sports staff have received social distancing training ahead of reopening to ensure the best standards, with “dry runs” for how the stores will operate.
Staff have received social distancing training ahead of reopening to ensure the best standards, with “dry runs” for how the stores will operate.
Cowgill pointed to “practical learnings” that the chain had already made from reopening its stores in countries such as Germany, Austria, France, and Belgium.
“We have been living and breathing it for a while now,” he said.
Hand sanitiser stations has also been placed outside all customers lifts and escalators
Fitting rooms will remain closed according to government guidelines
But he admitted that two metre distancing represents a “challenge” for the business because footfall will be lower.
Cowgill said: “I cannot see that two metre will prevail much longer. I would rather have one metre.”
The stores that are to reopen in England are in shopping centres, high streets and retail park locations.
JD Sports also intends to open its high street and “open air” stores in Northern Ireland from June 12 2020, although stores located in shopping centres will remain closed in line with devolved government guidance.
Governments in Scotland and Wales haven’t yet outlined when non-essential stores can welcome back customers but the sports shop plans to re-open all its stores in these countries when restrictions are lifted.
As live sports slowly returns to our TV screens, betting shops will also be able to open doors once again.
We’ve had a sneak peek inside a Coral branch to see what changes have been made to slow the spread of coronavirus – including erecting sneeze screens.
Contactless payments are being encouraged where possible – but shops will still accept cash too.
