Community Fibre customers across the UK can experience outages, leaving them unable to access essential services. Here's how you can check your service status.
Thousands of customers reported issues on September 28
Community Fibre, which has more than 2 million customers in the UK, experienced a widespread outage on September 28. According to Down Detector, 1,124 users reported having connection issues.
Customers took to Twitter to express their frustrations, with one saying, "My internet is down and I have been on hold for 20 mins. What is going on please?"
The majority of customers experiencing issues were in London and Edinburgh, but there were also reports from Cardiff, Birmingham, Manchester, and Kingston Upon Hull.
How can I contact Community Fibre?
If you need to get in touch with Community Fibre, you have several options. Visit their contact page for more information on how to reach them. You can also use their live chat service or contact them by phone, post, or online to file a complaint.
Am I entitled to compensation from Community Fibre?
If you're experiencing issues with your internet, call, or mobile services, you may be entitled to compensation. Community Fibre usually pays out £8 for each day of no service after two full days, and £25 for missed appointments or appointments cancelled with less than 24 hours' notice. You may also receive £5 for each day of delay to the start of the new service. If your problem remains unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme, such as CISAS for Virgin Media customers.
What do the lights mean on my Community Fibre router?
The meaning of the lights on your Community Fibre router depends on the type of router you have. Visit the Virgin Media website to see examples of different lights and their meanings, especially if you have a Hub 3 device.
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