The exact closing date for a popular broadband provider has been unveiled, leaving thousands of users in a scramble to switch providers before they risk being left without service. John Lewis Broadband, operated by Plusnet, will officially shut down on May 28 this year.
Customers Urged to Act Before Service Ends
Since the announcement of its closure in October 2022, John Lewis Broadband has been reaching out to customers to encourage them to switch providers. Despite these efforts, some users have yet to make the transition, putting them at risk of losing their connection when the service ceases.
According to a recent survey, the broadband provider served approximately 25,000 customers, making up around 0.9% of the market. Reviews on Trustpilot indicate a low satisfaction rating of 1.4 out of 5 stars, with over 700 users sharing their experiences.
How to Transfer Your Broadband to Plusnet
For those looking to switch their John Lewis Broadband service to Plusnet, the process can be done online or over the phone. By entering your postcode and phone number on the Plusnet website, you can explore available deals and select a new plan. Alternatively, you can call 0800 328 0674 to make the switch via phone.
It is advised to complete the transfer process within 10-14 days, and users should ensure important emails are backed up or transferred to a new address before making the switch. Depending on the selected package, a new broadband router may be required.
If considering a different provider, it is recommended to compare deals on sites like Uswitch to secure the best option before making the transition.
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