Pickpockets Steal £22,500 from Victim's Account
A man named Jacopo de Simone had £22,500 stolen from his savings when pickpockets used his banking apps to carry out the theft.
Bank Holds Victim Accountable for Losses
Jacopo claims that his bank investigated the incident but deemed him responsible for the losses. He is still struggling to get his money back.
Shock and Frustration
Jacopo discovered the theft when he checked his online banking the morning after his phone was stolen. He was shocked to find that both his current and savings accounts had been drained.
Bank's Explanation
According to Jacopo, the bank could not identify a point of compromise and concluded that the pin had been entered. They suggested that someone must have known the code, placing the blame on him.
Investigation and Complaint
After eight months of compiling evidence and involving the police, an investigator from the Financial Ombudsman Service upheld Jacopo's complaint against Barclays. The bank now has the option to request further investigation.
Barclays Responds
A spokesperson for Barclays stated that customer funds and data protection are their highest priority. They assured that their online banking services and app are secure and safe to use.
How to Spot a Scam and Report It
Experts warn that it is easy for fraudsters to access banking apps once they have stolen a phone. Consumer group Which? advises victims to promptly contact their bank's customer support to report the incident and provide details. Additionally, reporting the incident to local law enforcement and Action Fraud is recommended.
Stay Vigilant and Secure
It is crucial to stay vigilant and consider changing passwords for added security.
Did you miss our previous article…
https://hellofaread.com/money/tesco-shoppers-ecstatic-over-new-ferrero-rocher-easter-egg-flavor/
