A major energy supplier, Ovo Energy, has launched a scheme called Power Move, which rewards over one million eligible customers for shifting their energy consumption away from peak times. By cutting their usage to less than 12.5% during peak hours of 4pm-7pm, customers can receive £10 a month in credit. This is equivalent to moving four loads of washing or three dishwasher loads to off-peak hours. The average household that reduces their electricity usage from 18% to 12.5% or below can save hundreds of pounds per year.
How to join the Power Move challenge
To be part of the Power Move scheme, you need to be an Ovo pay monthly and on-demand customer with a smart meter that provides half-hourly readings. If you don't already have a working smart meter, you can easily switch to half-hourly reads through your online account. Unfortunately, customers without a working smart meter cannot participate in the scheme.
Rewards and benefits
If you meet the monthly target of reducing your usage during peak times, Ovo Energy will reward you with an energy credit each month. This credit will be used to pay down any debt on your account if you have a negative balance. While the monthly payment has been reduced to £10, over the course of a year, customers can still receive a total of £120 in credit.
Customer testimonial
Natalie Harris, a participant in the trial of the Power Move scheme, shared her positive experience. She said, "Ovo paid me £80 last winter for making simple changes that reduced demand on the grid. This meant I was able to treat myself when I did my weekly shop. I've tried to keep up the good habits I made, for example, I'm more conscious of when I run the washing machine and I try not to put the oven on during peak hours."
Applying for the scheme
Customers who wish to take part in the Power Move scheme can apply through their online account.
Regulator's order to improve customer service
Ovo Energy has recently been criticized by the regulator, Ofgem, for its customer service. Ofgem has ordered the supplier to address unresolved complaints and reduce waiting times. Ovo Energy is working with Ofgem to improve its complaint and referral processes.
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