Royal Mail scam warning issued after millions of customers targeted with text message about delivery


SCAMMERS are targeting the millions of people waiting for parcel deliveries in a new Royal Mail text message con.

People are being warned about the new text message scam in which criminals pose as Royal Mail in a bid to steal personal and bank details.

Scammers are targeting Royal Mail customers in a bid to steal bank details
A fraudulent text message is being sent out at random by scammers claiming to be from Royal Mail

Experts have cautioned that scammers are trying to capitalise on the increase in online orders and deliveries during the pandemic to try to steal money and even people’s identities.

The Chartered Trading Standards Institute (CTSI) said it has received evidence of the scam, which uses a text message to claim a parcel is awaiting delivery but a “settlement” must first be paid.

The message includes a link which leads to a fraudulent website posing as a Royal Mail page and asks for personal and bank details.

The callous scammers could then use the details for further fraud and crimes.

The CTSI warned that the rise in online shopping means more people are likely to be waiting for parcels and deliveries, making them more vulnerable to scams of this kind.

Lead officer Katherine Hart said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused their efforts on this theme.

“Royal Mail will only ever contact you via text or email if a customs fee is due, not for domestic parcel delivery. If you have any suspicions, contact Royal Mail to verify before you click any links or share details.

“Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding.

“Indeed, in January, I commented on a similar scam that used DPD branding.

“These types of scams come in many forms, not just via text but also in emails and through the phone.”

People are encouraged to report scams to Action Fraud, or for email scams contact the National Cyber Security Centre by emailing [email protected].