Outrage Among Customers
Shoppers are expressing anger after Buy Now Pay Later provider Laybuy suspended popular retailers like M&S, Amazon, and eBay from its app. This move has sparked a wave of frustration among customers who rely on the service to make purchases in instalments.
Disruption in Shopping Experience
Over the past few weeks, Laybuy removed well-known retailers such as Amazon, eBay, M&S, Homebase, B&Q, and Etsy from its app. This sudden change has left many customers feeling disappointed and inconvenienced, as they can no longer access these stores through the Laybuy platform.
Technical Issues and Customer Reassurance
Laybuy is currently working on resolving technical issues related to accessing certain brands through its app. The company has assured customers that existing orders and repayments remain unaffected, and they are actively working to address the situation and restore access to the impacted retailers.
Rise in Fraudulent Activity
In addition to the retailer suspension, Laybuy has also faced an increase in fraudulent activity affecting its customers. Some users reported unauthorized transactions on their accounts, which may be linked to a recent surge in data breaches. As a precautionary measure, Laybuy has reset passwords for affected accounts and is working to enhance security measures.
Delays in Customer Service
The rise in fraudulent transactions has resulted in a higher volume of customer inquiries, causing delays in response times. Laybuy is prioritizing customer support and aims to address queries within 24 hours to ensure a prompt resolution for affected users.
Impact on Other Buy Now, Pay Later Providers
While Laybuy works to resolve its issues, rival providers like Klarna and Clearpay remain available at certain retailers, offering alternative payment options for customers looking to spread their payments over time.
