Fault Finder: Get Your Money Back
When a purchase goes wrong, you have the right to a refund. According to the Consumer Rights Act, the goods you pay for should be of satisfactory quality, as described, fit for purpose, and last a reasonable length of time. If they fail any of these tests, the responsibility lies with the shop you bought them from, not the manufacturer. Don't be fobbed off by retail staff who may not know or apply the rules. Remember, you only have 30 days to reject something faulty and get your money back.
Risky Returns: Know Your Rights
If you've bought something but changed your mind about it, there is no automatic right to return it to a shop. However, many stores have a returns policy where you can take back your purchase within a specific timeframe. The refund, exchange, or voucher offered is up to the retailer. If you bought the item online, you automatically have 14 days from the delivery date to return it for a full refund. The same rights apply if you opt for click-and-collect.
Disappearing Deliveries: Hold Retailers Accountable
If your parcel fails to arrive, contact the delivery firm first to see if they can locate your missing item. However, remember that it is ultimately the retailer's responsibility to ensure your goods reach you. Insist that they sort out the issue.
Deal of the Day
Today's deal of the day is the Lego Classic Lots Of Bricks building set, now only £30 at Asda. This would make the ideal Christmas present for kids. Save £30!
Cheap Treat
Pamper your feet with this bundle of Boots foot cream, scrub, and two pairs of moisturizing socks. It's now available for just £5, down from £10. Save £5!
Top Swap
John Lewis is selling a comfortable electric throw for £139. However, you can try the Dreamland Luxury throw for £59.99 at John Lewis or Aldi's version for £39.99. Save £20!
Shop & Save
Marks and Spencer is offering a big discount on a set of four dipped mugs. They're now down from £25 to £15. Save £10!
Hot Right Now
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All prices on this page are correct at the time of going to press. Deals and offers are subject to availability.
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