TSB BANK has suffered an outage leaving hundreds of customers without their mobile and online banking.
According to Downdetector, which shows when businesses and companies are experiencing technical issues, there were 335 reported issues as of 7.16am this morning.
TSB has suffered an outage and hundreds of customers are reporting issues
Over 60% of the issues related to mobile banking and 30% to online banking.
The issues are mostly coming out of Glasgow, Manchester and London.
HOAR has approached TSB for a comment.
Customers have taken to social media following the outage sharing their frustration.
One said: “Online banking in browser and app not working.
“Really losing patience with the bank.”
Another said: “Your app is pathetic sort it out.”
While one customer said: “Your online and internet banking app are down AGAIN.
“When is this going to be sorted?”
It’s not the first time TSB has gone down leaving customers stuck.
The bank suffered an outage in July with hundreds of people impacted.
Can I claim compensation for an outage?
Unlike telecoms companies, banks aren’t obliged to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might come in the form of late payment charges.
You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.
You can find more details about how to complain to TSB on its website.
If TSB doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
