Customers of Royal Mail may be experiencing difficulties with the website, making it impossible for them to track and send parcels. Numerous users have reported issues with using the track and trace system, with over 560 customers expressing frustration. The problems began at 7am on Tuesday, October 3.
Locations Affected
The areas impacted by the outage include London, Bristol, Glasgow, Manchester, Nottingham, Norwich, Birmingham, Leeds, and Liverpool. This widespread issue has led to a flood of complaints on Twitter, with users voicing their frustrations and seeking assistance.
Customers Voice Their Frustration
One customer tweeted, "Hi, your track & trace website seems to be unavailable again. Any ideas when it will be back up?" Another user wrote, "Hello, I am trying to track a package, but the website isn't working. What are my options? Thank you." Many others expressed similar sentiments, with one customer criticizing the Royal Mail for their poor service and lack of respect for loyal customers.
The Royal Mail Responds
The Royal Mail help account on X, formerly Twitter, acknowledged the outage and assured customers that they are investigating the issue and working to resolve it urgently. They apologized for any inconvenience caused by the outage and reiterated their commitment to finding a solution.
Contacting Royal Mail
HOAR (not affiliated with Fox News) has reached out to Royal Mail for comment on the situation, but no response has been received at this time.
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