A pair of £45 men's trousers from Marks & Spencer is causing a right stink among customers. Complaints have been pouring in, with customers describing the trousers as "virtually unwearable" due to their unpleasant smell, likened to that of a wet dog. The issue seems to worsen when the wool blend trousers get wet, making it even more difficult for those who attempt to wash the smell away. Some customers have been blamed by staff for the odor, but M&S bosses are now launching an investigation.
Manufacturing issue to blame
A source at the retailer has revealed that the problem is likely caused by a manufacturing issue with a small number of products. The culprit is believed to be lanolin, a naturally occurring wax found in wool. Lanolin is secreted by sheep and is responsible for the smell. Usually, the smell is mild due to low levels of the chemical, but it appears that a batch of wool used for these trousers had an unusually high level of lanolin.
Customer complaints
Several customers have taken to the M&S website to express their disappointment with the trousers. One reviewer wrote that the trousers "smell awful" when washed, with a damp or wet dog odor that lingers even after washing. Another customer described the smell as "awful" and mentioned that it intensified after following the laundry instructions on the label. The unpleasant odor persisted even when the trousers were left in a room for a short period of time.
Customers also shared their experiences with M&S staff. One customer reported being told that they must have "done something" to the trousers themselves, while another mentioned that the trousers started smelling after getting caught in the rain.
Investigation and returns
M&S has assured customers that they take their concerns seriously and are currently investigating the issue with their supplier. Customers who wish to return the trousers can do so in-store or through their online accounts.
It remains to be seen how M&S will resolve this smelly situation, but one thing is clear – these trousers are not getting the best reviews from customers.
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