VIRGIN Media’s services have gone down for hundreds of customers as they struggle to access emails and internet.
Over 600 customers are reporting issues, according to Downdetector, which measures outages.
Virgin Media has gone down for hundreds of customers
Half the problems relate to customers struggling with email services while over 30% are seeing their broadband down.
Meanwhile, one fifth are having problems with the TV services.
Problems started last night just after 6pm and at one point nearly 700 customers were reporting issues.
The outage seemed to be fixed but issues started up again at 5am this morning and have been increasing since.
Customers have been taking to Twitter this morning to complain about the outage.
One furious worker said: “I can’t access my virgin media email account.
“Need it urgently for work and personal matters.”
A second customer said: “Anyone else having problems with Virgin Media email in the UK?
“It’s been down since just after 23:00 Sunday 18 June, UK time (just over 9 hours) with login failures and failures to find the servers.”
Meanwhile, a third disgruntled person added: “Comments on down detector suggest that your e-mail server has been off line for 8 hours?
“No comment from Virgin as per. Suppose if you commented on every deficiency it would break the internet.”
It’s not the first time Virgin Media has gone down for customers in recent months.
In May, thousands of customers were left unable to browse the web after the provider suffered an outage.
In the same month, services went down for hundreds of customers and before this 2,000 customers were left without internet.
If you’re struggling to access your internet, we previously revealed how you can check your Virgin Media service status.
Can I get compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services – but not for shorter outages.
When it comes to TV outages, the services don’t come under that same scheme.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these is automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
HOAR approached Virgin Media for a comment.
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